What if the module keeps stopping in the middle of the module?
Sound like a poor internet connection, which is quite common for an internet connection. Try installing the offline version. See below for details.
Forgot my User name or password
There is a Retrieve lost password function in the login page of the Virtual Coach Programe. Or Contact the Training Coordinator Jaime Craven Ph 0800 726 695 / Mobile 021 1935936 Email: firstname.lastname@example.org Or retrieve to the email sent by Jaime containing the logins
My Certificate has not come through yet.
Not all courses have certificiates – if you are sure the course is meant to generate a certficate and it has not yet arrived, please get in touch with Training Coordinator Jaime Craven Ph 0800 726 695 / Mobile 021 1935936 Email: email@example.com.
My Certificate has incorrect spelling
Oh dear – we don’t make mistakes often, but they do happen occasionally. Please email firstname.lastname@example.org with correct spelling and one will be printed for you asap
iPad’s and Android tablets or.
The installtion links for Virtuacl Coach Offline are designed specifically for a Windows computer and will not work on non-Windows tablet or Apple based based device. Users of these devices need to use Virtual Coach Online http://vc.qconz.com
Virtual Coach Online works via the Puffin browser which allows Flash-based content.
Virtual Coach Offline can also work on a Mac Computer via Windows Bootcamp.
Help, I accidentally deleted the shortcut on my desktop.
You can navigate to Virtual Coach from the start button.
How do I know if I’ve completed a module
The ‘My Modules’ list is colour coded as below.
- Black – module not downloaded or attempted.
- Blue – module has been downloaded but assessment not attempted.
- Green – module assessment has been completed correctly.
- Red – module assessment has been attempted, but not completed or not correct.
Help, I don’t have any sound.
Click the speaker icon in the bottom-right corner and ensure the speaker volume is set to high.
Do I need an internet connection
An internet connection is used primarily for authentication, downloading and updating modules and also sending results to the LMS.